Something may always happen that does not go exactly as planned. We recommend that you first notify us of any complaint by sending an email to info@strolox.nl. We will do everything possible to resolve your complaint to your satisfaction.

If this does not lead to a solution, you may submit your complaint for mediation through WebwinkelKeur. You can do so via the following link: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

In addition, consumers within the European Union may submit complaints through the European Commission’s ODR platform. This platform is available at: http://ec.europa.eu/odr . If your complaint has not yet been handled, you may freely submit it via this platform.

We are always open to finding an appropriate solution and hope to assist you as soon as possible.