Warranty and Returns Information

Returns

You have the right to cancel your order up to 14 days after the day of receipt, without having to give any reason. After cancellation, you have another 14 days to return the product. In this case, you will be refunded the full order amount, including shipping costs.

The return shipping costs from your home to the online store are at the customer’s expense. These costs are approximately €7.25 per package. For exact rates, please consult the website of your shipping provider.

If you exercise your right of withdrawal, the product must be returned with all supplied accessories and, where reasonably possible, in its original condition and original packaging. If the product is damaged or the packaging is more damaged than necessary to sell the product, we may charge you for the depreciation in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

To exercise this right, you may contact us at info@strolox.nl. We will refund the amount due within 14 days after notification of your return, provided the product has been received in good condition.

Exceptions to the right of return

The right of withdrawal may be excluded only for the following products:

• Products made according to the consumer’s specifications.
• Clearly personalized products.
• Products that cannot be returned due to their nature.
• Products that may deteriorate or expire quickly.
• Products whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence.
• Individual newspapers and magazines.
• Audio and video recordings and computer software whose seal has been broken by the consumer.
• Hygienic products whose seal has been broken by the consumer.

Warranty

Our products comply with the applicable statutory warranty. This means that the product must meet what the consumer may reasonably expect. If a product has a defect, please contact us within a reasonable time after discovering it.

Identity of the business

Strolox

Amelandlaan 28, 5628KA Eindhoven, Netherlands

T: (062) 472-1058

E: info@strolox.nl

Chamber of Commerce number (KvK): 96247320

VAT number: NL867530583B01

Contact person for privacy matters:
Tom van Gent

Model withdrawal form

(Only complete and submit this form if you wish to withdraw from the contract)

— To:
Strolox
Amelandlaan 28, 5628KA Eindhoven, Netherlands
info@strolox.nl
(062) 472-1058

— I/We (*) hereby notify that I/we (*) withdraw from our contract for the sale of the following products / provision of the following service (*):

______________________________________________

— Order placed on (DD-MM-YYYY): ____________    — Order number: ____________

— Product received on (DD-MM-YYYY): ____________

— Name of consumer(s):
______________________________________________

— Address of consumer(s):
______________________________________________

— IBAN account number:
______________________________________________

— Signature of consumer(s) (only if this form is submitted on paper):
______________________________________________

— Date (DD-MM-YYYY): ____________

(*) Delete what does not apply.