FAQs

1. What is Auvéya Madrid?

Auvéya Madrid is a fashion brand founded in 2002 with a clear mission: to offer unique, elegant garments with soul. Each piece is carefully selected or designed to reflect style, confidence, and personality.
More than a store, we are a family that has made more than 10,000 customers happy worldwide.

2. How can I place an order?

Placing your order is very simple:

Browse our online store and choose your favorite items.

Click “Add to cart” and then “Checkout”.

Complete your shipping and payment details securely.

You will receive an email confirming your order.

3. How long does it take for my order to arrive?

Delivery time varies depending on the destination and the selected product.
In general, you can check the estimated shipping times here.
We work with international suppliers and workshops, so occasional delays may occur during high-demand seasons or holidays.

4. Can I track my order?

Of course!
Once your order has been shipped, you will receive an email with your tracking number.
You can check the shipment status directly on our website or on the carrier’s platform.

5. What should I do if my order arrives damaged or incorrect?

If your order does not arrive in perfect condition, don’t worry.
Contact us within 30 days after receiving your order, attaching a photo of the product.
We will take care of replacing it or refunding the amount quickly and easily.

6. What payment methods are available?

We accept multiple 100% secure payment methods, including:

Credit/debit cards (Visa, Mastercard, American Express, UnionPay, etc.)

Digital payments (Google Pay, Apple Pay, among others)

Other options depending on availability in your country

7. Do you have a refund policy?

Yes.
You can view our refund policy here, where you will find detailed information about returns, timeframes, and conditions.

8. How can I contact Aitana Hernández?

Our team will be happy to help you with any questions or inquiries.
You can contact us through:

📧 Email: info@auveya.ch

💬 Contact form: available on our website