Privacy Policy

Introduction

At AUVEYA MADRID, we highly value your privacy. We only process data that is necessary to improve our services and handle your information with care. Your personal data is never sold to third parties for commercial purposes.

This privacy policy applies to the use of our website and services. The effective date of this policy is 19-12-2024. Upon publication of a new version, previous versions will no longer be valid.

About data processing

1. Online store software

Shopify
Our online store is hosted on Shopify. Personal data is shared with Shopify for technical support and secure storage. Shopify uses SSL encryption and advanced security measures.

2. Email and communication

Shopify & Email services
We use Shopify and email services for order confirmations and customer support. Your name and email address are used solely for communication related to your order or inquiry.

3. Payment processors

Klarna
For payments, we use Klarna. Necessary data such as name, address, and payment information are shared for this purpose. Klarna processes this data in accordance with applicable legislation.

4. Reviews

WebwinkelKeur
We collect reviews through WebwinkelKeur. Your name and email address may be shared to link reviews to your order. This data is used exclusively for this purpose.

5. Shipping and logistics

PostNL / carriers
For the delivery of your order, we share your name and address details with our logistics partners. This data is used solely for delivery purposes.

6. Invoicing and administration

Accounting software
For our accounting, we process personal data that is necessary for invoicing and legal obligations. This data is stored securely.

Purpose of data processing

We process your personal data exclusively for:

• Processing orders
• Customer service and communication
• Legal and administrative obligations
• Improving our website and services

Automatically collected data
We collect technical data such as IP address and browser information to optimize the website. This data cannot be traced back to individual persons.

Data retention periods
Personal data is not retained longer than necessary. Administrative data is stored in accordance with legal requirements.

Your rights

You have the right to:

• Access your personal data
• Have data corrected
• Have data deleted
• Restrict processing
• Object to processing
• Transfer data

For requests, you can contact us at info@auveyazurich.com. We will respond within 30 days.

Cookies

Google Analytics
We use Google Analytics to analyze the use of our website. Data is anonymized and not linked to personal data.

Changes to this privacy policy

AUVEYA MADRID reserves the right to amend this privacy policy. The most current version is always available on our website.

Contact details

AUVEYA MADRID
Zurich, Switzerland
Email: info@auveyazurich.com